Refunds / Cancellations:
We have a NO refund policy. Once the order is placed and you have made payment we do not do a cashback refund. We will credit you towards another order placed within 90 days minus the cancellation charge. The charge applies once any artwork has been created. The charge is $100. This covers the time it took to create the artwork and any supplier charges.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
To complete your return, we require a receipt or proof of purchase and photos of the damaged items. All of them.
Delays due to circumstances out of our control:
Un-preventable circumstances are not eligible for a refund at any time. These circumstances include:
- Shipping delays due to bad weather, misplaced items on shipping trucks and labels being torn or unreadable in the shipping process would all fall under the circumstances out of our control.
- If bad weather causes the supplier to shut down due to safety concerns or if the weather causes the power to go out than these would be circumstances out of our control.
- In addition, if bad weather causes us to lose power or to be unable be open than again this would be circumstances out of our control.
- Finally, if the order is delayed due to the client’s lack of response to emails or phone calls than this would fall under circumstances out of our control.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial or no returns are granted: (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 72 hours after delivery.
- Any item that is incorrect due to customer error.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your return by the supplier.
If you are approved, then your redo order will be processed, and new product will automatically be sent to your shipping address.
To return your product, you should mail your product to: 2227 Wittman Ct., Katy, TX, 77450, United States.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.